Sheryl understands high level business management and sales.  Sheryl readily builds teams due to her creative and fun nature. However, with the fun is a calculated reason for building teams and empowering them for success. 

She is an amazing trainer who is extremely witty. The classes are interactive, thought provoking but easily transferred to everyday life. She takes complex terms and tasks and makes them simple to understand. My team and I have benefitted from her sessions.

Sheryl really knows her stuff when it comes to the customer experience. She helped us understand the customer lifetime value and what that means to our business financially. Our customers now have a voice in our new products, services and our employees enjoyed being apart of the solution to increase our revenue. 

Sheryl as you know we have a small team of 50 call center employees and are growing. The 2 days you spent with us training on Mastering Customer Service with an Above and Beyond Experience has made a difference.
My team has increased their referrals by 20% and they said they are having a different kind of conversation. They even said it’s the “Sheryl Way”. Thank you for ensuring my team has the proper skills that they can consistency rely on. See you soon for our ongoing trainings.

My executive assistant attended your Mastering Customer Service course and asked that I sent this compliment. I mentioned to her that her phone skills and her level of patience has improved. She had been short tempered with our internal staff. She heard about your trainings and registered. I was initially hesitant but approved the course. Ann stated it was due to the training and the open office time she had spent with you over the past several weeks. We would like to open your trainings up for other staff members.