Customer Service Performance Indicators
(CSPI)
Results for CSPI measurements allow for employees to be more engaged and connected to the most important person of your business… your customers. When employees are actively engaged the results show in every metric.
See results in:
Sales from new Customers
Repeat Sales Revenue
Decreased Churn Rate
NPS improvement
Time to Value
This benchmark tool known as The Magic 7, CSPI will revolutionize how you meet your company goals using the superpower of CUSTOMER SERVICE!
Your Company
Increase your customer retention, reduce the number of customer complaints, reduce employee turnover, reduce the cost of customer acquisition, and increase customer satisfaction scores
Your Employees
By building your employees skillsets they have longer employment, you provide better opportunities for advancement, they have more fulfillment in their roles and they don't suffer from burnout or mental stress.
Your Customers
Your customers have an exceptional service experience, they feel valued and respected. They become loyal fans and work to maintain a lasting relationship. They purchase more frequently, and come back again and again.
Customer Service Performance Indicators
(CSPI)
To discuss how this Magic 7 tool can work for your department or the business email us.
To access the benefits of using our CSPI allow your employees to get involved with our LIVE Customer Service course experiences at Master the SALE Academy.
Want to understand how a CSPI report helps your business? Set up an appointment and we can discuss how this performance benchmark helps businesses and their employees drive results.
