Did you know?
There are litttle to none official theories, tools or frameworks talking about Customer Care.
Customer Care lacks a comprehensive set of official theories, tools, and frameworks, often relying on general customer service principles and ad-hoc practices. This gap highlights the need for systematic approaches and standardized models to enhance customer care strategies.
Annually businesses lost more than $75B due to poor service.
According to a report by Forbes, businesses annually lose over $75 billion due to poor customer service, underscoring the significant financial impact of neglecting customer care. This staggering loss emphasizes the critical importance of investing in effective customer service strategies to maintain customer loyalty and drive business success.
Friendly customer service representatives, who create a memorable experience, encourage 73% of customers to stick with a brand.
Friendly customer service representatives who provide memorable experiences play a crucial role in customer retention, with 73% of customers more likely to remain loyal to a brand as a result. This highlights the powerful impact of positive interactions on customer loyalty and the long-term benefits for businesses investing in exceptional customer care.
52% of consumers say they have made an additional purchase from a company after a positive customer service experience.
Positive customer service experiences drive sales, with 52% of consumers reporting they made additional purchases from a company following such interactions. This demonstrates the direct correlation between excellent customer service and increased revenue, underscoring its importance in business growth.
What is Master the SALE Academy?
You can build a loyal fanbase of customers who would never dream of spending their money elsewhere… and that could multiply your revenues many times over!
Who is the Academy for?
Sales professionals that are new to customer care
Sales professionals that are leading teams and want to improve sales results.
Business owners that want employees to improve the customer's experience.
Individuals in customer care positions such as, front office, receptionist, or service providers.
Sales professionals seeking ways to create loyal fans that come back and increase their pipeline activity.
Customer service representatives that want to learn how to communicate with difficult customers.
Entrepreneurs wanting to provide more value allowing them to stand out among competitors.
Meet Our Academy Director
20+ years in leadership as the Director of Development and Vice President of Admissions.
A Lean Six Sigma Black Belt
Neuro Linguistic Programmer
Jack Canfield, Success Principles Trainer
Award-winning International Speaker
6x Author
Our Courses
Master Customer Service
Are you ready to transform into the elusive unicorn of your industry, captivating customers with unparalleled experiences and exceptional service that ensures their loyalty time and again?
Elevate Your Leadership Game
Unlock exponential growth by mastering customer service skills. Are you ready to harness exceptional experiences to propel your organization toward unprecedented success and ensure lasting customer loyalty?
Using Customer Retention to Increase Sales
In the dynamic business landscape, customer retention is key to sustainability and success. Each retained customer boosts your business, fostering fulfillment, productivity, and genuine human connection within your organization.
The Blueprint to Getting Better Referrals
Unlock the secrets to harnessing the power of referrals with finesse and expertise. Referrals are not just a stroke of luck; they are an art form that can be mastered with the right knowledge and approach.
Effectively Communicate with Difficult Customers
In the realm of exceptional customer service, effective communication reigns supreme. The ability to engage with customers in a manner that leaves them feeling valued and respected is not just a skill; it's a cornerstone for the long-term sustainability of your business.
What Our Students Say
I'd rate Sheryl Mays's customer service training "5 out of 5 positive customer experiences". She is a fantastic presenter and was responsive to participants' learning goals
Alice H.
StudentLoved our enthusiastic Sheryl, you can tell that she is knowledgeable, and her goal was to have our goals be met after this session!
Brenda P.
StudentThe facilitator was excellent. Her group interaction was on point. Great communication
Sam M.
StudentThis class was great! I truly enjoyed it and believe it will definitely help going forward.