Master the SALE Academy
Master the SALE Academy is an elearning platform with live facilitation
The problem is that most leaders don’t have a clear, holistic view of what it takes to deliver the right customer experience. They’re too busy putting out fires, dealing with operational issues, and managing day-to-day operations. As a result they aren’t able to focus on how they can improve the overall customer experience across all channels—online, in person or over the phone.
Rise and Shine Consulting & Coaching Firm helps companies create exceptional experiences by developing strategies for their people and processes that support delivering those experiences every time at every touch point – online, in person or over the phone. Master the SALE Academy has a sole focus on helping you provide exceptional customer service. Don’t lose customers, bring them back.
3000
+Trainings
35000
+EMPLOYEES
200
+Industries
600
+Organizations
Services I Offer
How can I help you?
Business Consulting
Leadership development and customer service sales training.
Individual Coaching
Let's work together and make your goals a reality.
Keynote Speaking
Ask me to speak at your next conference
about me
I help people do the impossible!
Hi, I’m Sheryl and I help people do the impossible; and my business is to make your life easier, more rewarding, and profitable so you can do more of what you love.
I bring more than 25 years of senior leadership, employee training, Lean Six Sigma, Black Belt, Neuro Linguistic Programming along with a Jack Canfield Coaching Certifications.
I will encourage you to challenge your thoughts by identifying inconsistencies. Support you through difficult decisions. Assist you with creating and following a personalized plan and help you learn principles so we can create strategies and reach your goals.
I also serve as, a Nasdaq Entreprenuerial Center Circles Alumna.
- Lean Six Sigma Black Belt (LBBP)
- Neuro Linguistic Practioner (NLP)
- Corporate Trainer Certified (CTC)
- Change Management Specialist (CMS)
- Certified Kaizen Facilitator (CKF)
testimonials
What People Have to Say About Me
Thank you so much for your time and energy from class on Saturday. I LOVED it. I was feeling burned out in my position and you class hit me right where it needed to. Thank you for that.
Have you ever been sitting in church listening to the sermon, and thinking that “this guy is talking about ME” ? That is what happened to me with your class. I truly loved the content and your humor. You really made us think!
Catherine Rogers
Salon Professionals Education CompanySheryl is the consummate professional. However, her professionalism goes far beyond the usual trappings of outward appearance. You can see this in the effortless way she connects to her audience with presence and poise.
She is an exceptional speaker whose knowledge and passion for educating others about the customer experience is evident in her ability to articulate the concepts she advocates in clear, razor-sharp language.
I highly recommend Sheryl to anyone who is looking to improve their customer's experience!
Robert Hilliard
Chief Leadership Strategist at Robert Hilliard CoachingI felt like our instructor was well versed in the information provided and presented the material in a way that was engaging. This was one of my favorite classes to date.
Pete Bryant
I think this course was great. Sheryl was amazing and kept the content fun.
Slyvia Brown
Thank you very much Sheryl. I did really enjoy the class. I have learned so much. I can’t wait to put into practice what I have in this two-day course.
Jerrell Lacer
Excellent class. Very valuable information and approaches.
Stan Burrell
Well done and very happy to have been a participant. This training was timely for me as I am always trying to improve my customer service skills, especially in communicating with difficult customers.
Paula Blackard
The Customer Service Excellence for Team Members was excellent. It was very informative and explained in a way to incorporate into my work-life. The instructor Ms. Mays was fantastic. She was very professional and explained all of the course content in a way that was understandable and relatable. Ms. Mays and the course exceeded expectations.